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customer care

5 Ways to Collect Customer Data

Data is one of the most valuable tools businesses can use. In fact, data generates billions of dollars for the biggest online companies, like Facebook. When you have enough useful data on your customers, you can better understand their wants, needs, and interests. The better you know and understand them, the easier it is to …

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The Reboot Strategy and How It Forged Nintendo’s Resilience

Managing multiple projects is a juggling act. There are many factors to consider, such as cost, workforce, and time. A solution to this is employing a management system. One such solution is the ServiceNow Project Portfolio Management. It effectively tracks different active projects and presents all the necessary data to aid you in coming up with …

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